Whim Support

Whim is made by Matchy Labs Ltd. For help, email hello@onwhim.app. Include what you were doing, what happened, your app version and iOS version. A song title and approximate creation time can help us find a failed request. Please do not send a private chat, photo, password or installation key by email.

A song is taking longer than expected

You can leave the making screen. Whim keeps the job in your library and sends a song-ready alert if you turned reminders on. Reopen the app to check its status. Busy periods and upstream queues can delay a song; a failed song should show an error rather than remain unfinished forever. If it does, email us with the song title and approximate time.

A song failed

Open it from your library to see its status and available retry options. A new take can use another song allowance. If Whim charged an allowance but did not deliver a song, contact us with the song title and approximate time so we can investigate.

Playback or sharing is not working

Check your connection and try opening the song again. A listening link is unlisted, but anyone who has it can listen and download the song. In the song's Share screen, you can turn off its listening link. Turning off a link does not remove copies already downloaded by other people.

Delete your data

In the App Store version, open More (⋯) on Home and choose Delete account. In guest TestFlight, the control is Delete everything. This removes your library, songs, covers, listening links and access keys from our active service. For a signed-in account, Whim also requests revocation of its Apple sign-in credential; if Apple is unavailable, that request is retried after your library is deleted. Short-lived backups and copies held by providers may take longer to expire. See our Privacy Policy for details.

If you cannot use the app, email hello@onwhim.app with a listening link to one of your songs, or its title and approximate creation time. We may need more information to verify the request.

Reports and rights

To report a listening link, copyright concern or personal information in a song, email hello@onwhim.app with the link, what is wrong, and a way to reach you. Public picks also have a Report option in the app. See the Terms of Use.

Matchy Labs Ltd · Company number 17479437 · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom